Refund and Returns Methods
Manners of returning products:
Our preference is your satisfied in Bastetandanubis, so we try to delivered your order in best situation. Maybe some customers have problems with their order. We make some “after selling services”.
Firstly, all products must delivery in good condition and have safe appearance, if you open them and require a testing period, Bastetandanubis has 7 days to return.
Bastetandanubis has wide range of products such as cat litter, cat food and etc .. , some of them have guarantee of originality and health, so they have no rule of returning.
Please check these items:
Don’t throw away the carton of product because we don’t give it back without carton.
Using of this service depends on returning the product in its carton.
In the case of a credit purchase (using a discount code) after the finalization of the basket, it is not legally possible to change the shopping basket and change the invoice amount due to the reasons of canceling the purchase, removing or changing the product or the number of products, and if the customer If the request has any changes, the discount code will be invalid and it is not possible to return the amount.
Secondly, If the product purchased is inconsistent with the information on the website in terms of specifications or physical appearance, what should you do?
If there is inconsistent, you must call Bastetandanubis in 24hours after delivering.
The criterion for discrepancies in product specifications is the technical specifications listed on the website.
Using of this service depends on returning the product in its carton.
Thirdly, if damage has been caused due to transportation.
Damage must be reported to Bastetandanubis after-sales service within 24 hours after receiving the product.
It is necessary to keep the original carton and box of the products and avoid throwing them away separately. Using this service is only possible if the product is returned to Bastetandanubis Shop in its original carton or box. Labeling or writing descriptions, addresses, or anything else on the product’s original carton or box, or tearing and defacing it, will void the return warranty.